THE CUTTY SARK ENSURING YOU A SAFE A PLEASANT STAY – Cutty Sark Falmouth

09/07 We have now been open for 6 days and are getting a better understand of how things are working.

Currently we are running shorter hours and bar breakfast our Kitchen is closed until Sunday the 12 when we will be serving our Sunday roast.

The bar opening hours are;

Monday to Thursday 4pm until 10pm

Friday 4pm until midnight

Saturday 12pm until midnight

Sunday 12pm until 9pm

To ensure that the bar runs smoothly on Friday and Saturday we recommend you contact us to book a table.

We can except bookings up to 6 people. Outside these can be 6 people from 6 different household. Inside this is restricted to 6 people from 2 differing household.

You can book by calling us on 01326 210861, direct messages on our Facebook page or email us.

For you convenience we are also using a table ordering app – ROUND downloadable for android and iphone

Our Rooms are available and being sanitized prior to arrival. We have had to make some changes to how we deal with your arrival and how we restock your room, but all this said we are working tirelessly to ensure you have a pleasurable stay.

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We are currently working to re-open as of the 4th July. We are finalising our risk assessments across all areas of the Cutty Sark (eat-drink-sleep) in-light of the current Government guidelines. Our intentions are simple, to create a safe and welcoming environment for both our customers and staff alike.

We will update this page as we progress towards re-opening and will publish guidelines for the Cutty Sark as soon as we are able to do so.

Covid-19 Secure Statement

The wellbeing and safety of our guests and team has always been our top priority, and never more so than now.  Full risk assessments have been carried out across all areas of the business to ensure the highest standards of hygiene and safety are in place.  All our team members have been trained in Covid Secure guidelines.

Your experience may be slightly different than before, but we hope no less enjoyable.

Our hygiene and cleanliness standards have always been high but we have now introduced additional staff training, deep cleaning and improved our processes which we hope will reassure all our customers that their visit to the Cutty Sark will be a relaxed and enjoyable one.

Please do take a moment to see what the new “normal” will be like

Pre-Arrival

We will send you a short health questionnaire before your arrival.

If for any reason you feel unwell, we advise you should not travel.

We may ask you for a check in time to stagger guest’s arrival.

Check In

Hand sanitiser is available and encouraged to be used on arrival

We have speeded up our check in procedure to minimise contact and let you get the most out of your break.

We cannot personally escort you to your room but do not worry we have added extra signage, so you won’t get lost!

We may also ask you to book a table for breakfast to ensure there is no overcrowding

We can assist with luggage on request rather than as our standard practice.

You will find an envelope in your room containing your sanitised keys and a welcome letter from us.

In your room

Your room will have been thoroughly cleaned, steamed and sanitised with an antiviral prior to your arrival

We have removed all printed materials from guest rooms, but you can find all the details on our website to answer any questions you may have

If your stay is a short one you may find extra touches such as throws, and extra cushions have been removed

All teas and coffees are fresh for your room

Room Servicing

We are unable to provide our daily servicing of your room at the moment to protect our housekeeping staff and yourselves.

We will ask you at breakfast if there is anything you require for your room.

Any additional linen or towels can be left outside your door.

If your stay with us is for longer we will carry out room servicing on request.

Communal Areas

You will find hand sanitiser located around the building for your use

We encourage guests to use face masks when moving through corridors and staircases

All door plates, handles and rails are sanitised regularly throughout the day

Social Distancing

We have moved furniture and removed some from use to allow for a safe and socially distanced environment for everyone.  Please do not move furniture it has been strategically placed.

Please do be mindful of social distancing practises, you will see reminders around the building to guide and remind people.

Food and Drinks

Our breakfast experience has not changed too much other than booking a table

We will still provide our exceptional breakfast served to you at your table

There will be no cereal buffet, but items are still available on request

Our lunch and dinner menus may be shorter to allow for just one kitchen team member to be on duty at once.

You may find our bar and kitchen times may be shorter as we work through the new “normal”

We encourage all visitors to place food and drink orders via our Round.app which can be downloaded to your device.  We can provide single use menus is you would prefer.

Check Out

We do ask that you settle any outstanding restaurant and bar bills the night before departure and drop your keys into the key box on the bar before we wave you off from a safe distance until the next time.

Finally

If you do see anything within the building that you are uncomfortable with, please do let us know so we can deal with any problems quickly.

We are very much look forward to welcoming customers both old and new through our doors once more.

Kind regards

Mark, Hanna and Buddy (The Bulldog)

Eat Heartily – Drink Merrily – Sleep Soundly

Published on:
June 27, 2020

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